rasaPrivacy Policy

This page describes what we collect when you use rasa and how we keep that data protected. When you create an account, deposit funds, or place wagers on our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, or esports markets, you share certain information with us — your name, address, payment details, and gameplay history. We treat this data with care, encrypt it in transit and at rest, and share it only with payment processors and regulators as required by law.

We operate rasa in Indonesia and other supported jurisdictions where local law permits. Our data practices comply with standard privacy regulations. This policy explains our approach in plain language so you understand exactly what we collect, why we collect it, and how you can contact us about your data.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect When You Use rasa

We collect information in two ways: directly (when you give it to us) and automatically (when you interact with our platform).

Information You Provide Directly

When you register for a rasa account, we collect your legal name, date of birth, residential address, email address, and phone number. You provide this during account signup. Before you can deposit funds, we also ask for a copy of your government-issued ID (such as a KTP for Indonesia residents) and proof of residential address (utility bill, bank statement, or official letter). We use these documents to verify your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw funds, we collect payment information tied to your chosen method — whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store your full payment credentials (such as your complete card number). Instead, we receive transaction confirmations from your payment provider, which include the amount transferred and the transaction reference code.

When you engage in gameplay — placing wagers on Liga 1 matches, sitting at live baccarat tables, playing slots, or betting on esports — we record your selections, stakes, outcomes, and winnings. This data is stored in your account history and available for your review at any time.

Information We Collect Automatically

We collect technical data about how you access rasa. This includes your device type (mobile, tablet, desktop), operating system, browser type, internet service provider (ISP), and your IP address. We use this data to diagnose technical problems, prevent fraud, and improve our platform performance.

We also use cookies and similar tracking technologies. These are small files stored on your device that help us remember your login session, track your gameplay, and analyze how you navigate rasa. Most cookies expire when you close your browser; some persist longer to remember your preferences across sessions. You can disable cookies in your browser settings, though this may affect your rasa experience.

Personal data

Name, date of birth, address, email, phone, government ID, proof of address, payment method details.

Gameplay data

Wagers placed, game outcomes, winnings, account balance history, selections across sportsbook, live dealer, slots, esports.

Technical data

IP address, device type, browser, operating system, ISP, cookies, timestamp of access.

Communication data

Email messages, support requests, and any correspondence between you and rasa.

How We Use Your Data on rasa

Second, we use your data to prevent fraud and comply with law. We check for suspicious activity (multiple accounts, unusual betting patterns, velocity of withdrawals) to protect both you and rasa. We also retain records to comply with anti-money-laundering (AML) regulations and may share your data with government authorities or regulators if legally required.

Third, we use technical data to improve our platform. We analyze how you navigate rasa, which features you use, and where you encounter problems. This helps us fix bugs, improve performance, and design better user flows. We do not use this data for marketing or to sell to third parties.

Fourth, we may contact you by email or SMS about your account — to confirm deposits, notify you of withdrawals, alert you to unusual activity, or respond to your support requests. We do not send promotional messages unless you opt in.

Who We Share Your Data With

We share your data only with partners essential to rasa's operation. Payment processors (the companies that handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment transfers) receive your name and account details to process transactions. Live-dealer providers receive your account ID to recognize you at the tables. Game providers receive minimal data — just enough to credit your account with winnings.

We do not sell your data to advertisers, data brokers, or third-party marketers. We do not share gameplay history with other players. We do not use your information to build profiles for sale or syndication. If rasa is acquired or merges with another company, your data would transfer to the new owner under the same privacy commitments.

We may disclose your data if required by law — for example, to law enforcement investigating fraud, or to tax authorities verifying your income. We will attempt to give you notice of such requests unless law forbids it.

Data Security and Retention on rasa

We protect your data using industry-standard encryption. All communication between your device and our servers uses HTTPS (SSL/TLS encryption). Your personal and payment information is encrypted at rest on our servers. We use firewalls, intrusion detection, and access controls to prevent unauthorized access.

Our servers are located in data centers with standard physical and network security. We undertake regular security audits and penetration testing to identify and fix vulnerabilities. However, no system is completely risk-free — if you suspect a security breach, contact us immediately through your account dashboard.

We retain your data for as long as your account is active, plus a standard period afterward to comply with legal and financial regulations (typically two to seven years depending on the jurisdiction and data type). Once the retention period expires, we delete or anonymize your data.

Cookies and Tracking on rasa

We use cookies for three purposes: essential (to keep you logged in), functional (to remember your preferences), and analytical (to understand how you use rasa). Essential and functional cookies do not require consent. Analytical cookies (used to track gameplay patterns and platform performance) do require your opt-in.

You can manage cookies through your browser settings. Most browsers allow you to delete existing cookies and block new ones. If you disable all cookies, you may not be able to use rasa normally.

Your Contact Rights

If you have questions about our privacy practices, want to access your data, or suspect a privacy violation, contact rasa support through your account dashboard or via email. We will respond to data requests within ten business days. If you believe we have violated your privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you by email of material changes. Continued use of rasa after changes are posted means you accept the updated policy. If you do not accept changes, you may close your account.

Summary

We collect your name, address, payment details, and gameplay history to operate rasa securely. We encrypt all data in transit and at rest. We share information only with payment processors and legal authorities as required. We do not sell your data or use it for marketing. You can access, correct, or request deletion of your data anytime. If you have questions, contact our support team through your rasa account dashboard.

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